The Conference marks the transition from a reactive public management model, focused on digital procedures, to a proactive one and oriented to the citizen experience. This transformation is driven by three key axes: the use of AI to gain operational efficiency, offer personalized services and enable data-based decision-making. Its responsible implementation requires rigorously addressing the ethical challenges of algorithmic transparency, privacy and digital inclusion. The ultimate goal is clear: to use technology not to replace, but to increase the capabilities of the public servant, freeing up his potential to exercise empathy, human judgment and attention to the complex needs of citizens.
Sc. D. Fernando Ortiz-Rodríguez
Country: México
He works as a Professor and Researcher at the Artificial Intelligence and Innovation Laboratory of the Autonomous University of Tamaulipas, in Mexico. He is a Data Scientist and AI Specialist with more than 20 years of experience, trained as a National Researcher Level 1 in the National System of Researchers (SNI-CONACYT). His experience has focused on the design and implementation of innovative solutions based on machine learning, Industry 4.0 and Internet of Things (IoT) for the manufacturing and Oil & Gas sectors. He is recognized for his ability to lead multicultural teams, manage complex data projects and bridge the gap between advanced technical research and strategic business applications, backed by an extensive production of high-impact publications and books in the field.
